Frequently Asked Questions
Everything you need to know about your U.S. Polo Assn. shopping experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our online returns portal to initiate a domestic return and receive a prepaid shipping label.
Are your products authentic U.S. Polo Assn. merchandise?
Yes, our online store is an official retail channel. All products sold here are 100% authentic, licensed merchandise representing the United States Polo Association.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements against our chart to ensure the classic or slim fit meets your preference.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery timelines vary by location and are calculated at checkout based on the destination.